05 - 06 October, 2016
Shangri La Hotel, Doha, Qatar

Conference Day One: Wednesday, 5 October 2016

08:30 - 09:00 Registration, Refreshments and Networking

09:00 - 09:15 Opening Remarks by Chairman

  • Qatar Tourism Authority's strategic approach towards attracting international visitors and which regions of the world pose the most opportunity for growth
  • Discussing the growth potential of tourism sector with the development of state-of-the-art venues and hotels in Qatar

Mohammed Ebiary

Director of Sales and Marketing
Katara Hospitality, Saraya Corniche Hotel Doha, Qatar


Martin Kubler


Alex Willats

General Manager – Officer In Charge
Shangri-La Hotel, Doha

Ahmet Antepli

General Manager
Dusit Hotel and Suites Doha

09:45 - 10:15 How Grand Hyatt Doha manages to reach and engage its employees

10:15 - 10:45 From economy to luxury, what matters most to hotel guests

Laurent Barelier - Director of Operations & Support MEA, Wyndham Hotels Group
  • Points, price, promotions? How guests select hotels around the world
  • How digital tools can fulfill customer’s demand of seamless booking and travel experiences
  • Find out how to organise data and execute it to push out offers for guests before, during and after their stay

Laurent Barelier

Director of Operations & Support MEA
Wyndham Hotels Group

10:45 - 11:15 The impact of wireless power charging in the hospitality sector

With over 2 billion smartphone devices in use across the world linked to the growing use and importance of Apps, we are creating a demand for accessible power charging in public and brand space. Wireless power charging for smartphone, tablet and laptop devices is here and ready to play a key role in enhancing the guest experience and creating opportunities to connect with people whilst they are charging.

11:15 - 23:45 Mid-Morning Networking Break

23:45 - 12:15 Mobility: Enabling employees to complete tasks efficiently, while providing an enhanced guest experience

Jeroen Wisse - IT Director MENA, Accor Group
  • How mobile and online applications are replacing face-to-face interactions? Is it really possible for hotels to deliver a compelling personalised service?
  • Aspects of mobility and how hotels and guests are taking advantage of this omnipotent and rapidly-evolving platform
  • Understand what the guests are looking for by providing actionable data to staff through centralised and more accessible information systems

Jeroen Wisse

IT Director MENA
Accor Group

12:15 - 12:45 How to create Successful Chain Restaurants

Tapan Vaidya - General Manager - Restaurant Division, Jawad Business Group
  • Circumstances which led to the birth of chain restaurants
  • GCC Chain Restaurant landscape
  • Key ingredients in the recipe to create a successful chain Restaurant

Tapan Vaidya

General Manager - Restaurant Division
Jawad Business Group

12:45 - 13:15 Choosing the right social media mix for your hotel: Targeting audiences and ROI

Martin Kubler - CEO, Iconsulthotels
  • How you can grow occupancy, F&B footfall, and MOD revenue through targeted use of social media, e.g. Twitter, Facebook, LinkedIn, Snapchat, etc.
  • How to present your brand on social media, connect with potential guests and engage the right audience(s)
  • How to use social media insights and analytics to improve your online and offline marketing strategies

Martin Kubler


13:15 - 13:30 Chairman’s Closing Remarks

Martin Kubler - CEO, Iconsulthotels

Martin Kubler


13:30 - 14:30 Networking Lunch

14:30 - 23:59 End of Conference Day One